Our customers are the reason we are so proud and we'd like to ensure that you're not left in the confusion when you make your purchase choice. We strive for 100% customer satisfaction. If you're unhappy or you are not sure how something occurred with your order We are ready to assist you.
Our policy on returns and refunds runs for 30 days. If you haven't received your refund within 30 days from the date your order was shipped We are unable to provide you with either a refund or an exchange.
In order to be eligible for refund your item must be in good condition or in the identical state as you received it in. It should also be in the original packaging and with all accessories (if necessary).
In order to complete our return procedure, need the Order identification number to be listed on the shipping label, or put inside.
What is the best time to return the product?
We will provide you with a replacementor refund in the event that products fail in a major way like:
- If they're defective or damaged at the time of their arrival
- In contrast to what is displayed on the site.
Where do I return the product?
You can begin your return by sending us an email at email@example.com Our returns department will help you and issue an RMA to return your item.
Damaged or incorrectly delivered item:
In the event that the item isn't as described on our website or damaged during transport. The purchaser is entitled to no-cost returns and full refunds within 30 days of return.
Not ELIGIBLE to return or refund
If there isn't a valid reason to return. Reasons for your return that are valid include
A) the product is damaged
B) You were given a different product
Customer Remorse (when the purchaser bought the wrong item and it's not what they wanted or they no longer desire the item.) Returns are not allowed.
After your return has been received and inspected, you'll get an email informing you that we've approved your return , and authorized a replacement or refund or refused to accept your return.
Allow 5 days to process your request.
Method of Refund
If you're accepted and your refund is approved, then the request will be processed and a credit will be added to the primary method of payment within a specified number of time. It is dependent on the bank you use however, it is typically within three to five working days.
Incomplete or late refunds
In case you're not receiving a check at this point, check your bank account.
If you contact the credit card company of your choice and it could be a few days until your refund is issued.
The next step is to contact your bank. There may be some time for processing before the money is credited.
If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Returns to the sender because they were not addressed correctly
If the carrier (Royal Mail , or Hermes) returns the package back to us because it was improperly addressed or not accepted at delivery We are entitled to deduct the cost of shipping from the reimbursement. This is due to the fact that our couriers still charging us for the total cost.
Only new, regular items are eligible for refunds. Items purchased as a Special Deal may not be returned.
Damaged , defective or incorrect Goods
Check your purchase upon the receipt of your order and notify us promptly when the item you received is damaged or damaged, defective or you received an incorrect product so that we can determine the problem and correct it for you. Contact us via email to email@example.com
What's your return policy in the event that I'm unhappy with the service?
Most of the time, we don't allow return requests if the customers change their mind. we incur processing, handling and shipping processing charges on every order we ship.
If returns are permitted the return fee is 20percent restocking charge that is charged when returns are not caused by defective or damaged products. Here are the packing guidelines that apply to products:
- Be sure to place the items correctly in the box.
- The mailing label should be placed in a square design on the label's side of the parcel that covers any previous delivery addresses or barcodes, without covering any other side.
- Use the address provided , and then attach the correct stamp number.
- You can send your parcel to the closest post office or any other shipping service you like.
We will only replace items if they're damaged or defective. If you want to swap it out for a different product, send us an email to firstname.lastname@example.org requesting an exchange. Note that exchange or replacement is only offered if the item delivered is damaged, defective or has a quality issue (you are required to show proof of the defect or damage).
When we learn about the problem, we'll provide a replacement for the same item . There is no cost to you in this situation.
The wrong size
Make sure that you choose the correct size shirt when you place your order. Any orders that have sizing issues (does not fit, or is too loose) will not be able to be exchanged because it is your responsibility to make the correct selection.
If we are able to allow the return of a wrong-sized item, then the cost of shipping cost plus an the additional 20 percent restocking fee is deducted from the refund amount.
To cancel your order, send an email to email@example.com within 24 hours of placing your order. All orders are processed within 1-3 business days. Once the order is shipped, after the order has been shipped, it impossible to re-call or cancel the order.
How do I ask for a return or refund?
Contact us via email to firstname.lastname@example.org requesting for either a refund, return or exchange of the item. We will assist you on how to ship and the safe packaging of the product.
Orders are delayed or lost.
While rare, deliveries can be delayed or even lost by couriers.
In the event of delay in the event of delay, there is no reimbursement due, unless an Express Shipping method is used and in that case, we are able to return the cost of delivery to be paid.
To be considered lost, we must follow the Royal Mail's policy on claims that stipulates that we must give at least 10 business days (Mon-Fri) because the item was scheduled to arrive. After that you can file the claim for lost items to Royal Mail or the courier. It typically takes between 1-2 weeks for the investigation and final conclusion.
We aren't in a position to refund or re-send the item to you until the claim has been accepted through the shipping company. This will prevent instances of the item being found when the refund is granted.
Delivery Charges on Returning Goods
If the item received is defective or damaged, there is no need to return. We will send a replacements for the product at any cost to you.
Items returned that are beyond the cancellation Time
You have up to 30 days from the date of delivery to notify us of any concerns regarding your order and request an exchange. After 30 days have passed however, there are no returns or refunds are possible.
Feel free to reach out to our support team via email to email@example.com or emailing to firstname.lastname@example.org
Monday - Friday--------------- 08:00 - 18:00Saturday ------------------------ 09:00 - 17:00Sunday --------------------------13:00 - 20:00
We invite you to read our conditions and terms for use of our store.
JE WearElder Court,
Woodside Road, Accrington
Lancashire, BB5 6JP